Protrack is an enterprise incident and issue management platform, similar in scope to Jira, in production use by organisations across multiple countries. Our lead engineer served as Senior Full Stack Developer / Technical Lead on the platform, working across the back end, front end, data and DevOps, and taking part in architecture reviews and key technical decisions.
The challenge
An incident platform used by organisations in several countries has to track every issue through its full lifecycle, give teams a live operational picture, and stay reliable as a distributed system in production.
What we built
Our lead engineer designed .NET / ASP.NET Core microservices and REST APIs, built the Angular front end, and implemented distributed event processing with Kafka. He also worked on PostgreSQL data design, handled containerised Docker and Kubernetes deployments and infrastructure monitoring, and contributed to architecture reviews and key technical decisions.
The result
Protrack runs in production for organisations across multiple countries, covering incident lifecycle tracking, operational dashboards and infrastructure monitoring on a reliable distributed system.
Key features
- Incident and issue lifecycle tracking
- Operational dashboards
- .NET / ASP.NET Core microservices and REST APIs
- Angular front end
- Distributed event processing with Kafka
- PostgreSQL data design
- Containerised Docker and Kubernetes deployments
- Infrastructure monitoring
Outcomes
- Every incident tracked from report to resolution
- A live operational view for teams
- A distributed system kept reliable in production
- In use by organisations across multiple countries
