Protrack – Enterprise Incident & Work Management Platform
An enterprise incident and issue management platform, similar in scope to Jira, in production use by organisations across multiple countries.
Support & Maintenance
Monitoring, updates, fixes and small improvements for software that is already live, built by us or by someone else.
Launch is the start, not the end. We look after live systems so they stay secure, fast and working: keeping frameworks and servers updated, watching for errors, fixing bugs and making the small improvements users ask for. We can take over systems built by other teams too, starting with a review of the code and infrastructure.
What we do
- Uptime and error monitoring with alerts
- Security patches and framework upgrades
- Bug fixes and small feature requests
- Backups and recovery checks
- Performance tuning as usage grows
- Takeover of systems built by other teams
What you get
- Problems caught before customers notice
- Software that stays secure and up to date
- One team that knows your system
- Predictable monthly effort
Technologies
Common questions
Can you support software you did not build?
Yes. We start with a short review of the code, hosting and backups, fix the riskiest issues first, and then take over day-to-day support.
How does support work?
We agree what is covered, such as monitoring, updates and a number of hours for fixes and small changes, and report on what was done.
What happens if the site goes down?
Monitoring alerts us, and we investigate and restore service, then explain the cause and how we prevent it next time.
Support & Maintenance in practice
Projects where our team used this work in production.
Application Caching Service
Implemented a high-performance caching layer for SchoolCity's educational platform to improve system performance and reduce database load.
Activity Log Service
Developed a high-performance microservice for comprehensive activity logging and audit trails using Golang, ScyllaDB, and AWS ECS deployment.